promotional displays

+44 (0)1763 248 074 |

Promotor Industries International Terms and Conditions


These Terms and Conditions and any questions, disputes or other matters relating to them will be governed by and determined in accordance with the laws of England.


All business is conducted and orders are only accepted subject to the Terms and Conditions of business set out below.

Errors and Omissions

The Company does not accept liability for any errors or omissions in any, or all, of its publications, price lists and quotations, and reserves the right to change information, specifications and descriptions without prior notice.


In these Terms and Conditions "the Company" means Radbourne Limited and Promoaktive Displays Inc. and "the Customer" means the party who buys or requests the supply of services and/or goods from the Company.


These Terms and Conditions will govern each transaction made by the Customer with the Company and will supersede any previously published terms and conditions of business and will override any terms or conditions stipulated, incorporated or referred to by the Customer in its order of negotiations (unless otherwise expressly agreed in writing by a Director of the Company).


The prices in the Company's current Price List will apply unless verified in writing. The Customer acknowledges having received a copy of the current Price List prior to signing this order. The Company reserves the right to implement surcharges, as specified in the Price List.


Orders should be accompanied by an official order or written instructions signed by a duly authorised person. Verbal instructions are accepted only on the understanding that the Company will not be responsible for mistakes arising there from. The Company reserves the right at its discretion to refuse any order.

Accuracy of Orders

Although the Company will make every reasonable effort to ensure accuracy the Customer accepts responsibility for checking the Company's order acknowledgements. The Company will not be held responsible or liable for costs and charges incurred by the Customer due to errors discovered at any stage later than 24hrs after delivery of the order to the Customer. All complaints concerning faulty goods, incomplete orders, damage in transit, should be delivered in writing within 3 days of delivery to the Company.


Whilst every effort is made to ensure measurements and other descriptive specifications of the Company's products are accurate the Company cannot be held responsible for technical modifications, mistakes and alterations to and within the Company's published information.


The Customer will pay delivery charges on all transportation and packing costs from the Company to the Customer. The Company will make every reasonable effort to meet the agreed delivery schedule provided that the Company will not be liable in any way for loss or damaged consequent on its failure to meet such a schedule whether or not third parties are involved. It is agreed that failure to meet a delivery schedule will not constitute a breach of contract entitling the Customer to terminate the contract.

Returned Orders

Orders not required by the Customer within 14 days of delivery, if standard products, may be returned by prior agreement. Handling, re-packaging, replacement of damaged components, re-stocking and all transport charges will be chargeable prior to credit. Non standard products are not returnable.


Value Added Tax (VAT) will be charged at the rate current at the time of the order.


The Company may without prior notification to the Customer subcontract all or part of the work to a reputable third party company, where it is decided to be in the best interest of the Customer.

Accounts and Payment

Approved credit accounts are subject to settlement in full within 30 days of the date of invoice. The Company reserves the right to charge an additional levy of 2% for every Calendar Month, or part of a Calendar Month, over and above this 30 day period. Title to the goods remain with the Company until payment is received in full. Customers who do not have an approved credit account with the Company are required to pay in full on despatch of goods and/or services.


If the Customer ceases to pay his or her debts in the ordinary course of business or cannot pay his or her debts as they become due or, being a company, is deemed to be unable to pay its debts or has a winding-up petition issued against it or, being a person, commits an act of bankruptcy or has a bankruptcy petition against him or her, the Company without prejudice to other remedies will have the right not to proceed any further with any orders for the Customer and be entitled to charge for work already carried out.

Force Majeure

The Company will be under no liability whatsoever if it should be unable to carry out any provision of its contract with the Customer for any reason beyond its control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lockout, strike, or any other action taken by employees in contemplation of furthermore of a dispute, or owing to any ability to procure materials required for the performance of the contract. During any such contingency the Customer may, by written notice to the Company, elect to terminate the contract and pay for work done and materials used, but subject thereto will otherwise accept delivery when available.


Any changes to this policy will be posted on this page. Last updated 11th December 2013